CONTACT US

The Movie Network is committed to providing the best Customer Care. We share your passion for movies.

The Movie Network website is your guide to The Movie Network, providing you with everything you need to know about us including the best in movie and exclusive series that we provide.

Have a question about how things work at The Movie Network? If you can't find answers in our FAQ (Frequently Asked Questions) section, let our team assist you.

To contact our Customer Care department, please fill out the form and when you're finished, click on the "Submit" button. All information you share with us will remain confidential.

We encourage you to contact us via phone or mail with comments, feedback, suggestions and requests. A customer service representative is available from 9am to 9pm (EST) Monday through Friday, and from 9am to 5pm (EST) Saturday and Sunday.

Customer Care 1-800-565-MOVIES (6684)
Mail The Movie Network
c/o Bell Media
299 Queen Street West
Toronto, ON
M5V 2Z5
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    What is The Movie Network?

    The Movie Network is a pay television service available in eastern Canada, with premiere access to Hollywood hit movies, critically-acclaimed HBO and Showtime series, and first-rate Canadian programming.

    The Movie Network service includes 7 multiplex channels, including 2 channels of classic hit movies on TMN Encore, HBO Canada, The Movie Network OnDemand, TMN Encore OnDemand, and 3 HD channels, which deliver diverse and entertaining programs in an uncut and commercial-free television environment.

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    How much does this all cost?

    Because you will be ordering The Movie Network through your cable or satellite company, prices vary depending on your service provider and different promotions they might have. Please contact your cable or satellite provider for more specific details.

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    Do I have to pay for every movie?

    No. When you subscribe to The Movie Network you pay only one low monthly fee on your bill for all of our great movies and exclusive series, 24 hours a day.

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    How do I subscribe?

    You need to contact your service provider to sign up for the network. You can also contact us directly at 1-800-565-MOVIES (6684). Please visit JoinTMN.ca for more information.

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    What is HBO Canada?

    HBO Canada is a new channel that delivers a full slate of HBO’s award-winning, boundary-pushing, genre-defining series, films, comedies and live events. Included at no additional charge with The Movie Network, HBO Canada will also be offered in high definition and programming will be accessible on demand where available by service provider.

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    Can I just subscribe to HBO Canada without The Movie Network?

    HBO Canada is a multiplex of The Movie Network and as such must be packaged with The Movie Network. You will not be able to subscribe to HBO Canada without also taking The Movie Network.

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    Will other non-HBO series and Hollywood movies still be available on The Movie Network?

    Series such as Showtime’s Dexter, Brotherhood and Californication will all be available day-and-date with the U.S. on The Movie Network’s main channel together with movies from virtually every major and independent studio.

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    What is MExcess?

    MExcess is part of The Movie Network and the destination for movie fans who just can't get enough sexy, thrilling, edge-of your-seat action-packed movies.

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    What is MFun!?

    MFun! is part of The Movie Network family and offers viewers a chance to laugh or smile while they engage in light-hearted movies. A light diversion from the daily grind.

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    What is MFest?

    MFest is part of The Movie Network family that recreates the film festival experience. It is the channel to find the best movies and award winners from film festivals all over the world.

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    What is TMN Encore?

    TMN Encore is the sister network to The Movie Network that provides the ultimate collection of movies from every era. It is the place for all classic thrills, chills and spills.

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    What is TMN Encore 2?

    TMN Encore 2 is part of the TMN Encore family and offers more of your favorite classics from yesterday and today.

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    When do movies come to The Movie Network?

    Movies air on The Movie Network approximately 10-12 months after they were in theatres. The Movie Network gets movies right after pay-per-view and over 1½ years before regular television.

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    What is The Movie Network OnDemand?

    The Movie Network OnDemand allows you to view over 40 movies and series whenever you want, as often as you want, all with the pause/rewind/fast-forward capabilities you get from your VCR or DVD player. A portion of the programming catalogue is refreshed each week so there is always something new for you to enjoy.

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    What is MHD, HBO Canada HD and TMN Encore HD?

    MHD, HBO Canada HD, and TMN Encore HD are High Definition channels. High Definition is superior picture quality. HDTV movies are shown in 16 by 9 wide screen format, larger than can be seen on conventional television. Television images are measured in lines of resolution. Where a traditional television set has 525 lines of resolution, HD televisions have 1080 lines resulting in superior picture quality. HDTV requires a HD ready television set, and a HD decoder from your service provider.

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    Does The Movie Network carry movies in HDTV format?

    At this time we guarantee at least one (usually many more) premiere movies a month in the HDTV format. This is a new technology that The Movie Network has invested in and we are in the process of integrating it onto our Network. As each month goes by our inventory of HD titles will continue to grow. We are also awaiting full participation from studios and distributors to allow us to bring more of these features onto the network. There is no extra cost to the subscriber for this feature, although as indicated above it does require an HDTV and HD decoder.

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    Does The Movie Network carry movies in Dolby Digital 5.1?

    The Movie Network does carry movies in Dolby Digital 5.1. Not all of our movies are in DD 5.1 but we are working with the studios to receive as many movies in this format as possible as not all studios are capable of producing movies in DD 5.1 for television broadcast. Since The Movie Network is the first in Canada to be broadcasting in DD 5.1, our library is continuing to expand.

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    How do I know what is on?

    Well, you are already here! This website contains a complete schedule of what's on The Movie Network. For another great source for information about the networks, and the perfect companion to your subscription to The Movie Network, you can refer to Movie Entertainment magazine, a monthly guide to what's on premium television. It has full schedule information, editorial write-ups, articles, contests and more. Contact your service provider to receive the magazine.

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    Why is my Movie Entertainment magazine late or hasn't arrived?

    Your service provider is responsible for delivering your Movie Entertainment magazine. If you have any problems with your subscription, please contact your service provider. We do not have any records of Movie Entertainment subscription accounts at The Movie Network.

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    What do I do if I am experiencing technical difficulties?

    If you are experiencing problems with The Movie Network picture or signal, please contact your service provider first to alert them to the problem. If necessary, they will refer you to our Customer Care number.

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    How can I contact The Movie Network, HBO Canada, or TMN Encore?

    If you have any questions, concerns or comments, please feel free to reach us by email using the Customer Care Contact Form on the website or toll free at 1-800-565-MOVIES (6684). A Customer Care Representative is available to take your call Monday through Friday from 9am to 9pm EST, and Saturday and Sunday from 9am to 5pm EST.

    If you wish to mail us a letter, please send it to the following address:

    The Movie Network
    Brookfield Place
    181 Bay Street
    P.O. Box 787, Suite 100
    Toronto, Ontario
    M5J 2T3